Investigator Support Assistant (Labcorp)

Roles and Responsibilities

Work Schedule

Rotational shifts (including night shifts 9 PM - 6 AM)

Job Responsibilities

• Ensure patient safety remains the top priority in daily operations

  • Promptly escalate any patient safety issues requiring resolution

  • Manage, organize, and ensure timely communication with investigator sites or their representatives

• Provide administrative support to Global Investigator Services (GIS) and coordinators

  • Prepare and deliver airway bills and shipping documentation

  • Follow up on delivery errors and coordinate with appropriate departments until resolution

  • Communicate specimen pending arrival reports and request shipments

  • Assist with Investigator Portal or Sponsor Portal access and related queries

  • Compile and communicate updates on new policies or procedures

• Support query resolution activities

  • Update databases with accurate site information for follow-ups

  • Escalate information to assigned global coordinators as needed

  • Resolve simple to moderate system-generated hold issues

  • Investigate and respond to project-related queries via communication channels

• Ensure compliance with departmental guidelines and company standards

  • Document service failures and collaborate with teams for resolution

  • Escalate unresolved issues to management when necessary

  • Maintain and update training documentation

  • Review SOPs and related documents in a timely manner

  • Track and report workflow data within agreed timelines

• Maintain continuous learning objectives

  • Complete onboarding and mandatory corporate/departmental training

  • Attend required meetings

  • Participate in ongoing process and system training

• Perform all other duties as assigned

Minimum Qualifications

• Bachelor’s degree or equivalent work experience

• Strong written and verbal communication skills

• Good organizational and multitasking abilities

• Proficiency in Microsoft Office (Excel, Word, Outlook)

• Ability to work in a team-oriented environment

• Strong attention to detail and problem-solving skills