Investigator Support Assistant ( Labcorp )
6/9/20262 min read
Roles and Responsibilities
Job Responsibilities
Provide timely execution of delegated tasks and ongoing operational support to the Global Investigator Support (GIS) department.
Maintain patient safety as the top priority in all day-to-day activities and promptly escalate any patient safety concerns.
Manage, organize, and ensure timely communication with investigator sites or representatives via email or other approved communication channels, per assigned workflows.
Support GIS and GIS Coordinators with administrative activities requested by investigator sites or their representatives.
Prepare and deliver airway bills and shipping documentation as requested.
Follow up on samples delivered in error and coordinate with appropriate departments until resolution.
Communicate Specimen Pending Arrival Reports to investigator sites and request shipment as required.
Assist investigator sites with Investigator Portal or Sponsor Portal access, login issues, and related inquiries.
Compile and distribute communications to investigator sites regarding new or updated policies and procedures.
Support query resolution responsibilities assigned by the Global Investigator Services team.
Search, update, and maintain accurate investigator site data within internal systems for follow-up activities.
Escalate information received from investigator sites to assigned global coordinators as required.
Resolve simple to moderate system-generated or globally assigned hold issues.
Investigate and respond to project-related inquiries via email or other approved communication channels.
Ensure compliance with departmental procedures, company standards, and regulatory requirements.
Document service failures and collaborate with global teams to resolve issues; escalate unresolved matters to management as appropriate.
Maintain training records, update training folders, and review SOPs and controlled documents in a timely manner.
Track, analyze, and report workflow metrics per management-defined timelines.
Participate in continuous learning initiatives and complete onboarding, mandatory corporate, departmental, and compliance trainings.
Attend mandatory meetings and participate in ongoing training related to process or system updates.
Perform additional duties as assigned.
Essential Skills
Strong written and verbal communication skills
Ability to manage multiple tasks and meet deadlines
High attention to detail and strong documentation skills
Customer-focused approach with a strong emphasis on patient safety
Ability to follow defined workflows and standard operating procedures
Proficiency in basic computer applications and internal systems
Strong problem-solving and escalation judgment
Good to Have Skills
Experience supporting clinical research, investigator sites, or laboratory operations
Familiarity with shipment coordination, airway bills, and specimen tracking
Experience working with portals such as Investigator or Sponsor Portals
Exposure to quality, compliance, or service management processes
Prior experience in a global or cross-functional support environment
Minimum Qualifications
Bachelor’s or Master’s degree or equivalent education/experience
Basic understanding of clinical research and/or operational support functions
Ability to communicate effectively in English
Willingness to work in a regulated environment with strict compliance standards
Preferred Qualifications
Prior experience in clinical research support, laboratory services, or healthcare operations
Experience working with global stakeholders and investigator sites
Familiarity with SOPs, quality documentation, and compliance-driven environments
Additional Job Standards
Adherence to company policies, departmental guidelines, and regulatory requirements
Commitment to patient safety and quality standards at all times
Willingness to engage in continuous learning and process improvement
Ability to work effectively within a global team structure
Flexibility to support evolving business needs and operational priorities
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